Refund policy

At Maa Ambay Fabrics, customer satisfaction is important to us, and we have designed a simple and transparent returns, refunds, and exchange policy.

By placing an order on surplusfabric.com, you agree to the terms mentioned below.

Returns Policy

We accept returns for both defective and non-defective products.

Products eligible for return must:

  • Be in new or slightly used condition
  • Be returned within 30 days of delivery
  • Be in original packaging with labels/tags intact

Returns that do not meet these conditions may be rejected. 

Exchange Policy

We accept exchanges for:

  • Damaged or defective products
  • Wrong product received
  • Short-shipped or missing items
  • Change of requirement (subject to product condition)

Exchange Conditions

  • Request must be raised within 180 days of delivery
  • Product must be new or slightly used
  • Must be approved by customer support before sending

Return & Exchange Window

  • Customers have 180 days from the delivery date to request a return or exchange.

Return & Exchange Methods

  • By Mail (Courier)
  • In Store (if applicable)

Return Shipping Responsibility

  • Customer is responsible for arranging and paying return shipping
  • Return label must be arranged by the customer
  • No restocking fees are charged

How to Request Return or Exchange

Step 1: Contact Support

WhatsApp us at: +91 80766 42152

Share:

  • Order number
  • Reason for return or exchange
  • Photos or video (if product is damaged/defective)

Step 2: Ship the Product (After Approval)

After approval, securely pack and send the product to:

Maa Ambay Fabrics
 X/4127, Gali No-14, Shanti Mohalla,
 Gandhi Nagar, Delhi – 110031

Share courier receipt and tracking number via WhatsApp.

Step 3: Inspection & Resolution

Once the product is received and inspected:

  • Replacement will be sent OR
  • Refund will be processed OR
  • Exchange coupon may be issued (as applicable)

Refund Policy

  • Refunds are processed within 14 business days after inspection
  • Refunds are issued to the original payment method
  • Shipping charges are non-refundable unless the issue is from our side

Non-Eligible Cases

  • Damage caused due to misuse or improper handling
  • Products returned without prior approval
  • Missing original packaging or labels

Incorrect Address & Reattempted Delivery

If an incorrect or incomplete address is provided and delivery fails:

  • Customer must pay additional shipping charges for re-dispatch

In Cod Orders Advance Payment which contains shipping and cash handling fees is non Refundable

Jurisdiction

All disputes are subject to Delhi jurisdiction only.

Contact Us

For any assistance: WhatsApp: +91 80766 42152